Research, User Testing, Design
Help students feel safer walking home at night
Our prior research into the CMU Shuttle & Escort service let us map out how student safety was a common concern among campus stakeholders.
"I'd have to look up the campus police number. I don't have it memorized."
"I'll feel safer when I move next year. There will be more students walking down the street with me then."
In our Contextual Inquiry sessions, students said they felt safest having someone they trust in contact with them, even if it was another student just ahead.
But our surveys showed that students walk home despite feeling unsafe. They don't often plan ahead for safety, but still need reassurance in the moment.
Our final design helped students choose their route home based on where other students were walking,
This project felt like a strong end to my course on user-centered research, in which we could leverage insights we gathered from research methods like contextual inquiry to inform our design at each iteration. It was my first time using storyboarding and speed-dating as generative design tools, and I think they brought us to a mobile app that really met students' needs.